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Privacy Statement

What Information the Company Collects

Customers: The company collects name, address, telephone number, e-mail address, credit card number and expiry date, vehicle information such as VIN number, license plate number, year, make, model and vehicle service history.

Employees: The company collects personal information about employees, including, name, address, telephone number, age, gender, marital status, social insurance number (SIN), drivers license, banking information, education, professional licenses, previous employment history, spouse and dependant children information, etc.

What Is It Used For?

Customer information is collected and used internally or by third parties to offer and provide our products and services, verify warranties, evaluate credit worthiness, process credit card payments, communicate promotional offers, survey our existing customer base in assisting us in providing better products and services, and planning acceptable inventory levels to meet our customers’ vehicle service and repair needs.

Use of this website:

Employee information is collected and used to communicate with employees, pay wages, provide benefits, review employee performance and comply with legal, government tax and reporting requirements.

Information about individuals who may be customers or employees contained in the following documents is not considered personal information:

You have personally provided the information to the company

Your expressed consent or acknowledgement contained within a written, verbal or electronic communication, vehicle servicing or acceptance of employment

Until you notify us otherwise, in writing, of a withdrawal of your consent excluding information required to be collected and used under federal and provincial laws.

Limiting Use, Disclosure and Retention

Prime CarCare Group Inc will only collect, use or disclose personal information that is necessary for the identified purpose or as permitted by law. Prime CarCare Group Inc does not sell or rent personal information to any organization or person for any reason. If the company requires personal information for any other purpose, our customers and employees will be notified of the new purpose, and their consent will be obtained before or at the time the information is collected. The company will only collect information by fair and lawful means.

Prime CarCare Group Inc retains your personal information only as long as necessary for the fulfillment of the identified purpose or as required by federal and provincial laws. All collected personal information shall be destroyed, erased or made anonymous as soon as the purpose for which it was collected is no longer relevant, or as permitted by the law.


Personal information will be kept as accurate, complete and up to date as necessary, taking into account its use and the interests of the individual personal information and is only updated when necessary to fulfill its stated purpose. To ensure this accuracy, Prime CarCare Group Inc relies on customers and employees to inform the Company of changes to their personal information.


Personal information will be protected by security safeguards that are appropriate to the sensitivity of the personal information. This safeguarding could include electronic security measures such as password protection, user identification numbers and physical security measures such as locked filing cabinets and restricted access to offices. The company restricts access to those employees and third parties who need to know the information in order to provide service to our customers and employees. Confidentiality agreements are also used as necessary.


Prime CarCare Group Inc is committed to providing customers and employees information on the policy and practices of the Company in regards to the management of personal information.

Individual Access

Prime CarCare Group Inc will make available to its customers and employees what personal information relating to them that we have in our records, how it is used and any third parties to which it has been disclosed for review and amend any incorrect personal information.

If you wish to review, amend, or withdraw any consent that you have previously given to the use and collection of personal information, please see How to Contact Prime CarCare Group Inc

Complaints or Inquiries

Prime CarCare Group Inc will respond to complaints or inquiries about their policies and practices relating to the handling of personal information, investigate all complaints and take appropriate measures to correct information handling practices and policies.

How to Contact Prime CarCare Group Inc

By calling our Customer Service center at 1-800-387-1410
By e-mail through the Company’s web site at
By mail to Prime CarCare Group Inc, 7100 Woodbine Ave., Suite 311 Markham, Ontario, L3R 5J2
By fax to (416) 960-7916

Changes to our Privacy Policy

Prime CarCare Group Inc is always looking for ways to improve and update our policies and practices. As a result, our policies including this privacy statement will continue to evolve and Prime CarCare Group Inc reserves the right, at any time, to modify our Privacy Policy at our sole discretion, from time to time. The company encourages you to visit our Web site Privacy page from time to time to view our most current privacy policy or contact the company. The company will post a notice of any significant change of this Privacy Policy on our Web site.